Rental Periods:

• Minimum: 4 hours or 1 day, depending on equipment

• Day Rate: 24 hours

• Week Rate: 7 consecutive days to the same time

• 4 Week Rate: 4 consecutive weeks to the same time

NOTE: Rent is charged for all time out.

Metered Items:

Rates for rental items equipped with hour meters are based on 8 hours per day, 40 hours per week, and 160 hours per month. Additional usage will be charged accordingly.

Identification:

A valid driver’s license is required for ALL rentals. A major credit card may be required as a second form of identification. Proof of insurance is required for vehicles towing trailers.

Delivery and Pick-up:

Delivery and pick-up are available at reasonable rates. Please call for a quote to your specific location. All rental items should be gathered in a single location convenient for pick-up. If you prefer, you may pick up and return your rental items to our locations.

Damages:

Rental items lost, damaged, or stolen will be assessed a reasonable replacement cost on the rental contract. An optional damage waiver is available at an additional 12% of the rental cost, which covers the renter from most accidental damages.

Payment Methods:

We accept the following payment methods:

• Visa

• MasterCard

• Discover

• American Express

• Cash

• Money orders

• Checks

Cancellation:

Deposits will be returned on all reservations cancelled within 24 hours of pick-up or delivery time.

Responsibility:

Responsibility for rental items remains with the customer from delivery to return. All items should be secured and protected from the weather. Additional charges for replacements will be made for missing or damaged items.

Note: These policies do not supersede what is stipulated in the signed rental contract.

Customer Portal Payment:

(Only applies to Account Customers who utilize our Customer Portal to make online payments on their accounts)

If you have questions regarding an online payment made through our Customer Portal or need to request a refund, please contact us by providing the following details:

• Transaction amount

• Transaction date

• A copy of the emailed confirmation from our Internet Secure payment gateway

How to Contact Us:

Please call us at (866) 578-4289 if you have any questions.